Custom domain configuration


Account Name: acme (as an example - you’d use your own company name here)


Account admin: John Doe


Primary domain: acme.rocketlane.com.


Custom domain: success.acme.com (you may want to use “onboard.companyname.com”, we’re using success.acme.com as an example)


Customer has to make CNAME entries for configuring the custom domain. Please find the detailed steps below.


1. Customer has to make a CNAME entry in their Domain Control Panel for the below value.

1. Key: success.acme.com. 

    Value: acme.rocketlane.com

2. Key: success.api.acme.com. 

    Value: acme.api.rocketlane.com.


2. For enabling the secure connection we need to upload the SSL certificate for success.acme.com.


3. Customer can provide the certificate or we can generate the certificate for them. We recommend the latter one. (Add the domain names from Settings-> Custom Domain)


1. Using AWS Certificate manager, we can generate the certificate for the customer.

2. In order for us to generate the certificate, we need verification about the domain ownership. Verification can be done by DNS or email.

3. Email verification. Approval would be sent to the administrator email registered in the whois. Once they approve, the certificate is generated.

4. DNS verification. We will provide 2 CNAME records and need the customer to publish them in their domain control panel.


4. Customers can use both domains. acme.rocketlane.com and rocketlane.acme.com. The requests will be signed by the respective certificates.


5. If the customer needs to change the custom domain they have to repeat from step 1.




Email custom domain configuration


Account: Acme


Account admin: John Doe


Primary from domain : rocketlane.com. (notifications@rocketlane.com) Custom from domain : success.acme.com (notifications@success.acme.com).


Customer needs to add 3 CNAME entries for configuring the email custom domains. You can find them under Settings-> Email Configuration


One for SPF record and two for DKIM keys. Example records.


SPF Record:

Key: 1.success.acme.com

Value: em515.acme.rocketlane.com


DKIM Keys:

Key: s1._domainkey.success.acme.com 

Value: s1._domainkey.acme.rocketlane.com 

Key: s2._domainkey.success.acme.com 

Value: s2._domainkey.acme.rocketlane.com