Why can't I add a Partner User, even though I have available licenses?

Created by Advaith R, Modified on Tue, 11 Nov at 5:50 PM by Advaith R

  • Plan Availability
  • Essential
  • Standard
  • Premium
  • Enterprise

If you are unable to add a partner user despite having available user licenses, it is likely due to one of two reasons:

  1. Partner License Limit: The specific partner company you are trying to add a user to has reached the limit set in the "Max licenses they can add" field for that partner. You must edit this field to increase the limit.

  2. License Type Discrepancy (Cost): If your organization is being charged a different rate for regular user licenses versus partner licenses, the system may prevent an available, lower-cost regular license from being automatically consumed by a partner user. This issue requires intervention from the Finance and Customer Success teams to resolve your specific billing configuration.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article

Contact our support team

Have more questions? Paid users can log in and email or chat with us.

Start your free trial