Resolving Webhook Issues Between Rocketlane and Zoho

Created by Advaith R, Modified on Tue, 28 Jan at 1:57 PM by Advaith R

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Q: My Webhook from Zoho to Rocketlane stopped working with a "Third Party Error." I retried, but updates are still not crossing over. Should I contact Rocketlane or Zoho?

A: The issue is likely due to the "Account Manager" field being disabled in Rocketlane. To fix this:

  1. Go to Settings in your Rocketlane account.
  2. Navigate to Project Fields.
  3. Enable the "Account Manager" field.

Once enabled, the Webhook should work again. If the problem persists, reach out to Rocketlane support.

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