Why is my public form still asking users to sign in?

Created by Advaith R, Modified on Tue, 8 Sep at 4:02 PM by Advaith R

  • Plan Availability
  • Essential
  • Standard
  • Premium
  • Enterprise

When you update a Form Template's sharing setting to Anyone with the link, the change applies only to form tasks created after the update.

Form tasks inherit the sharing permissions that were active on the form template at the time the task was created. Updating a form template does not retroactively change the access permissions of existing form tasks.

If a form task was created before the template's sharing setting was changed, that task continues to use the earlier permission setting. This means its form link may still ask users to sign in, even if the form template is now set to Anyone with the link.

To apply the updated sharing setting, create a new form task from the updated template and share the newly generated link.

NoteUpdating a Form Template's sharing setting does not update links for form tasks that already exist.

Resolve the issue

  1. Go to Templates > Forms.
  2. Open the required form template.
  3. Under Form Settings, verify that Sharing is set to Anyone with the link.
  4. Save the template, if needed.
  5. Go to the project where the form should be used.
  6. Add or create a new task using that form template.
  7. Copy and share the newly generated form link from the new form task.

  1. Verify the form template setting: Go to Templates > Forms, open the form template, and confirm that Sharing is set to Anyone with the link.
  2. Generate a new form task: Add a new task using this form template within your project.
  3. Test the public link: Copy the public link from the new form task and open it in a private or incognito browser window.

If the sharing setting is applied correctly, the web form opens immediately without prompting for a Rocketlane login.

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article

Contact our support team

Have more questions? Paid users can log in and email or chat with us.

Start your free trial